BUG 2012

BUG 2012 - April 13-16

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Welcome to BURT Mountain

Welcome to the home of Burt Technologies, Inc., developers of the BURT System family of packaging & distribution software solutions.

Nestled in the foothills of the Rocky Mountains in Evergreen, Colorado, we have developed a reputation for providing the highest quality software & support services.

Burt Technologies, Inc. has been providing packaging & distribution software since 1985.

We are proud that our products and services are used by 10 of the top 20 Sunday newspapers, and 10 of the top 20 dailies.

   

BURT Technologies, Inc. 32156 Castle Court, Ste 206 • Evergreen, Colorado, 80439 • 303.674.3232 • Support: 303.670.7731

Support
Service

Click here to logon to the support portal.

Urgent Support

1. Click here to prepare an Urgent Support Request (USR) which will send an e-mail to the BRC and after-hours on-call representative.

2. Contact the Burt Mountain Response Center at 303.670.7731.


Requesting Support

Please follow the following procedures when requesting support.

1. Click here to prepare a Software Maintenance User Request Form (SMURF).

2. Contact the Burt Mountain Response Center at 303.670.7731.

3. We do not provide non-emergent after-hours support.

For 2011, we will be observing holiday routine on the following dates. On these dates, please follow after-hours support protocol.

  • January 1 New Year's Day

  • February 21 Presidents' Day

  • May 30 Memorial Day

  • July 4 Independence Day

  • September 5 Labor Day

  • November 11 Veteran's Day

  • November 24 Thanksgiving

  • November 25 Thanksgiving

  • December 26 Christmas