Service
Click
here to logon to the support portal.
Urgent Support
1. Click here to prepare an Urgent Support Request (USR) which will send an e-mail to the BRC and after-hours on-call representative.
2. Contact the Burt Mountain Response Center at 303.670.7731.
Requesting Support
Please follow the following procedures when requesting support.
1. Click here to prepare a Software Maintenance User Request Form (SMURF).
2. Contact the Burt Mountain Response Center at 303.670.7731.
3. We do not provide non-emergent after-hours support.
For 2011, we will be observing holiday routine on the following dates. On these dates, please follow after-hours support protocol.
- January 1 New Year's Day
- February 21 Presidents' Day
- May 30 Memorial Day
- July 4 Independence Day
- September 5 Labor Day
- November 11 Veteran's Day
- November 24 Thanksgiving
- November 25 Thanksgiving
- December 26 Christmas